Mt Gravatt Volkswagen Update

 Coronavirus (COVID-19) Update

2 August 2021.

Further to the QLD Government most recent update regarding the changes to the Public Health Order 31st July 2021 (updated) 2nd August 2021, Mt Gravatt Volkswagen Service & Parts remains open this week and Sales Department by appointment and online. This means you can make or attend an appointment booking while following strict Covid Safe practices. 

While you are working from home use your time to book your next VW Service this week.

Our Sales team remain available, be it via virtual Facetime presentations, telephone discussion or browse through our stock online and book a private test drive appointment in the showroom.  

Our team are committed to helping you and your family maintain safe, reliable mobility by providing you service in accordance with the current QLD Health orders. 

Volkswagen roadside assistance remains open 24/7 for your any emergency service requirements. They can be reached at 1800 637 181.

 

COVID-19 Support for Volkswagen Financial Services Customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, please complete the Financial Hardship Application Form

so we can assess your individual circumstances and eligibility. Once completed please follow the instructions on the form on how to submit your application. If you have any questions and would like to get in touch with our Hardship Assistance Team, please email assist@vwfs.com.au.

Alternatively you may call us on 1300 734 567, between 9am - 5pm (AEST), Monday - Friday.

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au

if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au.